Product: Zte Cell Phone Clear all filters (86 of 86 reviews match)
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Cricket Wireless in Riverside, California - Upgraded phone

2.7
Details
I entered the store located in Riverside Ca on Val Buren Blvd near Cypress on Saturday 9/16/2016 to purchase an upgrade cell phone. I selected the ZTE Grand X3. Sleek and nice looking phone. Once i paid and left I began to have issues with the quality of the calls. I could hear great but my friends/Family said there was bad static and I sounded like i was in *** I went back to the same store on Tuesday 9/20/2016 to get a replacement. I spoke to 2 salesmen who called the boss (Julian). He wanted to do a reset for the phone and send me on my way. I refused I wanted a replacement. After 1 1/2 hours a call with the District Manager (Miguel) they still refused to give me a replacement. I called Cricket Corporate who said it should be no problem. While I was talking to corporate in the middle of the store loudly they decided to replace the phone. I went on my merry way. within 2 days the phone began to have the exact issues. I took it back today on 9/26/2016 to get a refund I was told by Cricket Wireless as long as it was within 7 days I would incur no costs. WRONG I had to get $25 less because the guy could hear his friend very well so I was lying about the phone being "broken". Call to DM Miguel again still no resolution. So I lost $25.00 because the quality of the ZTE phone was horrible. I will never recommend them to anyone.
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Review
#926144 Review #926144 is a subjective opinion of poster.
Product
Zte Cell Phone
Cons
  • Manager insulted and blamed me
  • Miguel the district manager he basically said i was lying
Reason of review
Bad quality
Loss
$25
Preferred solution
Full refund
Tags
  • unfair fee

Zte Cell Phone Review

Hello my name is Sharon Clark I am making a complaint about my phone this is second phone ZTEandroid Now they replaced and gave me this phone now it keeps freezing up you cant slide to answer gets stuck , and hot. It is hard to connect with manager as i tried yesterday and today! This is so frustrating all i want is a phone that Works! Worst phone i ever had! Please help
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Review
#899409 Review #899409 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality
1.4
Details
My husband's ZTE Quartz phone, purchased new on December 30, 2015 for $150, began turning on and off. The phone failed occurred in the middle of June 2016. We called Total Wireless and since we were under warranty, the phone being 6 months old, they told us they would...
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Review
#895461 Review #895461 is a subjective opinion of poster.
Product
Zte Cell Phone
Cons
  • Lied about warranty
  • Incompentency
  • Extremely poor customer service
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
Tags
  • customer service person
  • Phones
  • Total Wireless Problems
  • Total Wireless Rip Off
  • Total Wireless Phone
  • Total Wireless Warranty
  • Total Wireless Corporate
I bought the ZTE Lever LTE a little over two years ago at Walmart with the Straight Talk service. It wasn't long until I had the famous Pop Up about the Sim Card Error. It got so frequent that I called techie and took me a long time because I am not technical. The...
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1 comment
Anonymous
#1184906

It's a POS phone u bought 2 years ago. It's probably not supported by straight talk updates anymore.

Spend a few bucks and buy a new phone. Phones now a days aren't meant to last more than 2 years.

Review
#873027 Review #873027 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality

Metropcs - Zte Cell Phone Review from Philadelphia, Pennsylvania

1.0
Details
I had a very bad experience with Metro PCS my phone stopped working it would drop calls I will get a message saying that the battery was hot and to take the battery out of the phone and when I call to complain I got the run-around my issue never was solved I pay my bill on time I thought I was a valued customer and a Metro PCS but I see I am not I would like to have some help with my phone as soon as possible
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Review
#867292 Review #867292 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality

Metropcs Zte Cell Phone Review

Have had metro for many years. Lately my phone makes a wifi call ever morning at 3:45 am to no one. It also goes into airplane mode. Another problem is when u use up ur data u drop call and u have a lot of other problems. They have helped my husband for months with his security code to make a payment, now all of a sudden they won't help him change it to something to what he can remember. He has to go to corporate to get it. He doesn't have any time to get there.
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Review
#858775 Review #858775 is a subjective opinion of poster.
Product
Zte Cell Phone
Pros
  • I used to like your company
Reason of review
Damaged or defective