Seller: Total Wireless Product: Zte Cell Phone Clear all filters (0 of 86 reviews match)
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1.0
Details
I found out that Walmart where the phone was purchased no longer carried the ZTE which also indicated that the phone was outdated. When I asked them to replace the phone they stated they needed to troubleshoot again after I had spent hours trying to resolve their...
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3 comments
AlexTrac
#1563255

Hi TRUENeapolitanMastiff9. This is Alex from Total Wireless.

I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1358047 Review #1358047 is a subjective opinion of poster.
Product
Zte Cell Phone
Cons
  • Chat discussion was false adversitement
  • Do not help you
  • Poor customer service knowledge
Reason of review
Warranty issue
Loss
$30000
Preferred solution
Let the company propose a solution
Tags
  • Total Wireless Corporate
1.9
Details
The ZTE is garbage to put i mildly. It is cheap and unreliable. I like total wireless and contacted customer chat and talked to a Mary Jo. I informed her of my problem, the screen is busted, it is slow and I even added a storage card to no help. I asked simply could...
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1 comment
AlexTrac
#1559622

Hi EmbarrassedFinWhale. This is Alex from Total Wireless.

I'm sorry for the trouble you've encountered with our product and services. We'd like to take a closer look into what's going on and ensure there is a resolution for you. For assistance, please click on this link http://bit.ly/2lFFpmo. Our representatives are available Monday- Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We will be happy to assist you. Thank you.

Review
#1340155 Review #1340155 is a subjective opinion of poster.
Product
Zte Cell Phone
Pros
  • Low cost
Cons
  • Poor customer service and long hold time
  • Ignorant
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Horrible Customer Satisfaction

Don't buy a Total Wireless ZTE phone

1.0
Details
They used to have a bar on the screen that you just slid down to answer a call. Now they have a phone icon that you are supposed to swipe to the right to answer a call, but it doesn't work, so you can't answer calls.
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Review
#1194622 Review #1194622 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality

Total Wireless - So disappointed!

Bought my phone because of a store advertisement. Buy 35.00 card and the phone would be $19.99. Should have known it was too good to be true. Only had it since July 17th and I still can't connect to wi-fi, also showing that I have very little data left, where did it go? And of all things the ringers don't work. I can't hear if anybody calls. I have a 5.00 phone through safelinkwireless that works better than this. Quess I'll use as a paperweight!!
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Review
#1082422 Review #1082422 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality
3.3
Details
I bought a zte97c phone that I paid 200 dollars for at Walmart and its junk, it freezes cant use the keyboard at times constantly resetting , freezes gets a blue screen and I haven't even had it a year yet. and the problems started with in the first 3 months and keeps...
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Review
#959893 Review #959893 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
1.4
Details
My husband's ZTE Quartz phone, purchased new on December 30, 2015 for $150, began turning on and off. The phone failed occurred in the middle of June 2016. We called Total Wireless and since we were under warranty, the phone being 6 months old, they told us they would...
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Review
#895461 Review #895461 is a subjective opinion of poster.
Product
Zte Cell Phone
Cons
  • Rude customer service people
  • Lied about warranty
  • Incompentency
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
Tags
  • customer service person
  • Phones
  • Total Wireless Problems
  • Total Wireless Rip Off
  • Total Wireless Phone
  • Total Wireless Warranty
  • Total Wireless Corporate

Contact ZTE Customer Service

Mailing Address:
ZTE Corporation
2425 N. Central Expy Suite 800
Richardson, Texas 75080
United States
Phone:
(877) 817-1759
All ZTE Contacts

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