Product: Zte Cell Phone Rating: 2 Stars Clear all filters (14 of 86 reviews match)
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Other Company in Grovetown-Harlem, Georgia - #1 in Customer Service

don't believe it. I believe the reason they clam be #1 is because there is no one to complain to. I had pursed a new phone from them. I also got the replacement warranty. the mini usb power broke. i called and used the warranty. well the phone came. it was a newer version of my old phone. it would not set up like my old phone. so i called them. i tried to explain to the rep what problems i was having. 4 times while i was talking to the rep and a supervisor the phone just hung up. there is a lot more but the bottom line is that i'm up a creek and no paddle to get back down it. Also be ca rful when you deal with folks
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Review
#1601519 Review #1601519 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Warranty issue

Zte cell phone

1.8
Details
It's the worst piece of *** I ever owned I want my money back I wish I had someone to sue this phone has wrecked my life I can't stop the repeated messages
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Review
#1506636 Review #1506636 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality
2.0
Details
I got this service three years ago and started out on Zte phone but now have Ans UL40. Both phones are *** Can't perform basic functions like ringing for calls and texts,calls out randomly to my contacts in phone book without prompting it, overheats when it is turned...
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5 comments
Anonymous
#1676171

I've been busy with other issues in my life and haven't had a chance to check in with the website that I scribe to for Class Action Lawsuits. I will try soon to reach out for help on their site and let them know that their is a few of Assurance Customers that want to join in the suit if they accept taking the case and contact a lawyer firm to represent the claim. Just hang in there guys and hopefully we can get some kind of relief from those crooked thieves.

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Review
#1429673 Review #1429673 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality
2.3
Details
The company trade secrets might be darky and poopy. ZTE updates, telecom versions, under developed countries trade sell techniques plus a disgusting sense of product enhancement; including audio fiasco and eq micro control *** designs makes this company suck totally as...
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Review
#1419365 Review #1419365 is a subjective opinion of poster.
Product
Zte Cell Phone

ZTE in Pine Bluff, Arkansas - Phone not working

2.0
Details
I need to speak to someone ASAP
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Review
#1350450 Review #1350450 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Damaged or defective
1.9
Details
The ZTE is garbage to put i mildly. It is cheap and unreliable. I like total wireless and contacted customer chat and talked to a Mary Jo. I informed her of my problem, the screen is busted, it is slow and I even added a storage card to no help. I asked simply could...
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1 comment
AlexTrac
#1559622

Hi EmbarrassedFinWhale. This is Alex from Total Wireless.

I'm sorry for the trouble you've encountered with our product and services. We'd like to take a closer look into what's going on and ensure there is a resolution for you. For assistance, please click on this link http://bit.ly/2lFFpmo. Our representatives are available Monday- Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We will be happy to assist you. Thank you.

Review
#1340155 Review #1340155 is a subjective opinion of poster.
Product
Zte Cell Phone
Pros
  • Low cost
Cons
  • Poor customer service and long hold time
  • Ignorant
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Horrible Customer Satisfaction
1.6
Details
My ZTE would disconnect my calls and put itself on airplane mode, call random people like people I haven't talked to in months, freezes all the time and will not charge. The charger is just as bad, the condition my charger is in you would think I carry it everywhere...
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Review
#1328957 Review #1328957 is a subjective opinion of poster.
Product
Zte Cell Phone
1.6
Details
I have the ZTE Quest phone.. Worse piece of crap I have ever had.. it hangs up on my phone calls, try to make a phone call and it just closes it and goes back to the main page.. freezes up on me.. I need to be able to make phone calls. I don't even receive most fo my...
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2 comments
Peter White
#1570638

Assurance Wireless is a CRUMMY CELL PHONE COMPANY - and I hate waiting on the phone with their "This is VirginMobile cool young black people" singing the same tune OVER AND OVER AND OVER AGAIN ! That's just one more ANNOYANCE FROM THEM !

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Review
#1319473 Review #1319473 is a subjective opinion of poster.
Product
Zte Cell Phone
Pros
  • Its free service
Cons
  • Phone and customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

ZTE - It was awful

2.3
Details
I spend a lot of money on my phone and my phone is running hot sometimes the memory blanks out and loses my my contact I loses my stuff on my phone and your customer told me to go get another phone it will not be another phone like this and if you leave it to me I will tell the world not to buy this phone because of how your representative spoke to me that is not good business
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Review
#1312480 Review #1312480 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Bad quality

Contact ZTE Customer Service

Mailing Address:
ZTE Corporation
2425 N. Central Expy Suite 800
Richardson, Texas 75080
United States
Phone:
(877) 817-1759
All ZTE Contacts

ZTE Reviews

  1. 34 reviews
  2. 19 reviews
  3. 8 reviews
  4. 3 reviews
  5. 1 review
ZTE reviews

ZTE - Bad experience

2.2
Details
I reset the phone but i face a big problam pls contect me +917876217136 as soon as possible its on warranty period my phone lost the file file and not open properly.
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Review
#1258570 Review #1258570 is a subjective opinion of poster.
Product
Zte Cell Phone
Reason of review
Damaged or defective