Product: Zte Quest N817 Cell Phone Clear all filters (3 of 3 reviews match)
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Assurance Wireless - Nothing but problems with both phones they sent me

1.3
Details
The first phone I received was absolutely horrible. It would drop calls and most of the time I couldn't make calls or send texts because the phone got a poor signal. So they sent me a zte quest n817. The same problems with the zte as the first phone they sent. So I've had assurance wireless for about 1 year and due to the bad phones haven't used the service at all. I went and bought a phone and use a different carrier. As soon as the assurance wireless service hits 1 year, I'm going to a different lifeline provider
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Review
#1633568 Review #1633568 is a subjective opinion of poster.
Product
Zte Quest N817 Cell Phone
Pros
  • Free phone service
Cons
  • Poor phones
  • Horrible customer service
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
1.2
Details
I mean really, you guys literally have no respect for the people that are actually struggling their *** off every day, you already know we're low income so you really insult us more by offering this piece of trash, you have alot of nerve treating people like lower...
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2 comments
Anonymous
#1704700

Why are so many people upset about this phone the n817 is exactly what it says it is a small Welbilt smartphone. I've set mine up and it works just fine.

I guess you have to figure out if you're smarter than the cell phone. Anyway I'm happy with my phone and it works and it's loud and it's just exactly what they said it would be.

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Review
#1248508 Review #1248508 is a subjective opinion of poster.
Product
Zte Quest N817 Cell Phone
Reason of review
Junk phone
Loss
$302
Preferred solution
Let the company propose a solution
1.5
Details
Assurance Wireless - ZTE Quest is junk
Users signing up with Assurance during the last part of 2017 are getting the ZTE Quest Android phone, though they actually list several other phones as being offered. The Quest is a cute looking phone but actually rather terrible, very slow, prone to crashes and freeze...
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24 comments
Garry Leigh
#1769578
Telecommunications Expert
According to the Assurance Wireless faq section, customers receive a free Android smartphone. They can also choose the device at the Assurance Wireless web store.

All devices purchased from the Assurance Wireless are compatible with Assurance Wireless. To shop for a phone at the Assurance Wireless web store:

  1. Start at assurancewireless.com
  2. Click on the MyAccount tab and select Account
  3. Login Sign in to your Account
  4. Click Submit Scroll down
  5. Click on SHOP FOR A PHONE!

If you are not satisfied with the device quality, please contact the Assurance Wireless customer care team for assistance. You may reach out to them by phone at 1-888 321-5880 or by email at ourteam@assurancewireless.com.

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Review
#1136763 Review #1136763 is a subjective opinion of poster.
Product
Zte Quest N817 Cell Phone
Reason of review
Bad quality

Contact ZTE Customer Service

Website:
www.zteusa.com
Mailing Address:
2425 N. Central Expy Suite 800
Richardson, Texas 75080
United States
Phone:
(877) 817-1759
All ZTE Contacts

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