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ZTE in Wittenberg, Wisconsin - Charging issues

3.6
Details
My phone wont charge started a month after i got the phone
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#1415598 Review #1415598 is a subjective opinion of poster.
Service
Zte Technical Support

ZTE - Great Phone. Idiots in customer support!

3.0
Details
I have an Axon 7 and it truly is an amazing phone. Sadly, ZTE's customer support is, by far, the most clueless group I've ever encountered. here's a sample of my most recent call: Me: "Can you tell me which folder I need to drop my audiobook files into, from my PC, to have them come up in my audiobook app on the phone?" ZTE: "Do you have Internet Explorer open?" Me: "Errr, no. I don't use IE" ZTE: "You'll need IE to use the phone" Me: "Why do I need a browser to transfer files? ZTE: "It says here you need Internet Explorer" Me: "Do you mean Windows Explorer?" ZTE: "No, I mean ... oh, yeah ... Windows Explorer" Me: "I'm in Windows Explorer. That's how I see the folders that I'm asking about." ZTE: "So when you drag the file over, do you see it?" Me: "No, that's why I'm calling" ZTE: "It says here your file is not compatible then." Me: "It's just a basic MP3. Nothing exotic!" ZTE: "Some MP3's aren't compatible." ... and then it became even more comical as the second tech support person tried digging the first one of the ***-hole he had dug for himself. I asked both of them if they had ever "seen" a ZTE phone which they wouldn't answer. Truly moronic!!
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Review
#1056637 Review #1056637 is a subjective opinion of poster.
Service
Zte Technical Support
Pros
  • Product
Cons
  • Customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact ZTE Customer Service

Website:
www.zteusa.com
Mailing Address:
2425 N. Central Expy Suite 800
Richardson, Texas 75080
United States
Phone:
(877) 817-1759
All ZTE Contacts

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